FAQ                                                        

 

Frequently asked Questions 

1. How should we take orders from others?   9. Can we copy our CD to send to others?
2. When is our order due?   10. Can we get non-expiring copies of our slide shows?
3. What will happen when we meet to place our order?   11. Can we get a slide show with just images we select and with music?
4. How much will our album cost?   12. When are payments due?
5. Can (should) we get albums for our parents?   13. Do you accept credit cards?
6. How long will it take to fill our order?   14. What if I need more order forms?
7. Do you sort and package orders separately for each person?   15. How do I contact Art Craft?
8. Can we get all the high resolution images?      
   1. How should we take orders from others?
Each person ordering should use a separate order form. The order forms will be returned with your finished order. You can print additional copies from your CD-ROM or complete the orders in Excel.

To avoid errors and extra costs, we suggest you collect from each person ordering before you return your orders to us. Back to top
 
   2. When is our order due?
Your order is due by the date shown on the receipt you received when you got your CD-ROM, generally four months after your event date. Please be aware that:
  • Your prices and terms are guaranteed only to that date.
  • Your CD will no longer play after your due date, and we will charge for to extend the expiration date. Back to top
     
   3. What will happen when we meet to place our order?
Please call for definite appointment to place your order. Before arriving for your appointment, be sure you have completed the Order Summary Sheet. We will use the count from this sheet to establish a preliminary invoice at our meeting. Final billing will, of course, be based upon our count of the actual orders written in the preview albums.

This meeting is the time to choose your album, parent albums, etc. and determine if you wish to purchase your high resolution images. If you have any questions, this will be the time to ask; once your order is submitted, it cannot be changed. Back to top
 
   4. How much will our album cost?
If you contracted for one of our packages, the cost of your album is included.
 
For Flexible Coverage, your album is sold separately from your photographs. The cost depends on the type of album you choose and the size necessary to hold the assortment of photographs you have selected. Our albums can accommodate virtually any combination of 8x10, 5x7 and 3½x5 photographs you desire. Large albums start at about 45% of the cost of the photographs to be mounted. Included in the price is our thoughtfully and artistically sequencing and mounting your photographs.
 
Art Leather Albums descriptions and prices.

Photo-Curio Albums description and prices.
 
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   5. Can (should) we get albums for our parents?
Quality photographs should be enhanced and protected by quality albums. In some cases, the bride and groom purchase their parents’ albums; in others the parents themselves buy them. Parents are welcome to attend the order meeting to select albums or they may visit us on their own. Whatever your own family traditions are, it seems shameful to us to see thousands of dollars being spent for weddings and hundreds more on photographs - only to have them put away in a drawer or mounted in a “cheap” album to be damaged and forgotten.
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   6. How long will it take to fill our order?
Most orders take from ten to twelve weeks from the time they are submitted to complete. We guarantee completion before Christmas for standard orders submitted to us before October 1. Back to top
 
   7. Do you sort and package orders separately for each person?
We will be happy to sort and package your order. For us to provide this service without extra charge:
  • Each person ordering must use a different order sheet filled out correctly.  View Ordering Instructions
  • You must complete the Order Summary Sheet. Print Order Summary Sheet

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   8. Can we get all the high resolution images?
Yes! Our charge for all the high-resolution images depends on the number hours of service and the total dollar amount of your print order including your own prints.

See the table below: Back to top

Hours Cost*
4 $ 650.00
5 700.00
6 750.00
7 800.00
8 850.00
9 900.00
10 950.00
11 1,000.00
* Less 50% of the total print order

   9. Can we copy our CD to send to others?
You have our permission to make copies of this CD.
However, this CD and any copies will expire four months after your wedding. Back to top
 
   10. Can we get non-expiring copies of our slide shows?
Non-expiring copies of the slide shows may be purchased. Your cost will be $95.00 plus 20¢ per image. 
Add music you provide on original CD's for only $10.00 per chapter.  Back to top
 
   11. Can we get a slide show with just images we select and with music?
Custom slide shows with music cost $95.00 plus 75¢ per image.
Add music you provide on original CD's for only $10.00 per song.  Back to top
 
   12. When are payments due?
From your preliminary total order established at the order meeting, we will deduct all applicable discounts, deposits and prepaid package items. Before we will process your order, we will request a deposit of one-half of whatever remains. You will not be required to pay the final half until your order is complete and ready for delivery. Personal checks are not accepted for final payment; please plan to pay by cash, cashier's check, money order, VISA or MasterCard. Back to top
 
   13. Do you accept credit cards?
Yes, we currently accept VISA and MasterCard. Back to top
 
   14. What if I need more order forms?
The order form is available on your preview CD. See the main menu. Back to top
 
   15. How do I contact Art Craft?
Phone: (630) 529-8400
E-mail: info@artcraftphoto.com
Web Site: www.artcraftphoto.com
Address: 479B Sidney Ave | Glendale Heights, IL 60139

 

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